Consumer Credit Counseling: Credit Card Issuers' Perspectives

Mark J. Furletti
Federal Reserve Bank of Philadelphia


September 2003


Abstract:
On Friday, May 23, 2003, the Payment Cards Center hosted a workshop led by collections managers from J.P. Morgan Chase and Juniper Bank. The managers provided the credit card issuers' perspective on the consumer credit counseling industry. The day's discussion complemented an earlier workshop at which representatives from local consumer credit counseling services (CCCS) discussed their business model. After describing the ways in which new market entrants have affected the counseling industry, the issuers discussed the challenges associated with administering and appropriately valuing the services of various agencies. This paper provides highlights from the workshop discussions.